Privacy Policy

We collect only what we need to fulfill your order and improve your experience. This includes:

• Identity & contact: name, email address, phone number.
• Shipping & billing: postal address, PIN code, state.
• Order details: items purchased, quantities, total value, any notes you provide.
• Payment data: processed entirely by Razorpay. We never see or store your card or UPI details.
• Usage data: pages visited, device type, approximate location, referring URL. Collected via cookies and basic analytics.

• To process and ship your order.
• To send order confirmations, shipping notifications, and respond to your inquiries.
• To improve our products, website, and customer experience.
• To prevent fraud and comply with applicable Indian law.

We do not sell, rent, or trade your personal information. We do not send marketing emails unless you explicitly opt in.

We share data only with service providers we need to deliver your order:

• Razorpay — for payment processing. Governed by their privacy policy at razorpay.com/privacy.
• Shopify — for order management and inventory.
• Courier partners — name, address, phone, and order details shared to deliver your package.
• Email service providers — to send transactional emails (order confirmation, shipping updates).

We disclose information when required by law, court order, or to protect our rights, property, or safety.

We use essential cookies (to keep your cart, remember your session) and limited analytics cookies (to understand which products people view). You can disable cookies in your browser settings, but parts of the site may not work correctly without them.

We keep order records for up to 7 years to comply with Indian tax and accounting laws. Marketing data (if you opt in) is kept until you unsubscribe. Browsing analytics are anonymized after 14 months.

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, email hello@thethreadsy.in. We respond within 30 days.

Your connection to our site is encrypted (HTTPS). Payments go directly to Razorpay over a separate secure channel. We follow industry-standard practices to safeguard the limited data we store, but no online service can promise perfect security.

We may update this policy from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes will be communicated by email or via a notice on the site.

For any privacy-related questions, write to hello@thethreadsy.in.